Terms & Conditions

By accessing and using the Site, you confirm your understanding and acceptance of the Terms and Conditions. If you do not agree to these Terms and Conditions, you shall not use this website. We reserve the right, to change, modify, add, or remove all, portions or any of these Terms and Conditions of use at any time and from time to time. Changes will be effective when posted on the Site with no other notice provided. You are required to check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.

# Merdeka August 2024 Online Exclusive :

• BUY NOW – REDEEM LATER:
• Like & Share to redeem this promotion
  a) Online Purchase – Redeem on Weekdays ( Monday – Friday 10 AM – 12 AM), excluding Public Holidays.
  b) Min 24-hour processing time required for redemption.
  c) Expiry: 60 days from the date of purchase.
  d) Limited to 1 purchase per person.

1. All bookings are subject to availability and must be made in advance.
2. Date/time changes may be accommodated based on availability, subject to approval.
3. If your selected slot is unavailable, we will offer alternative options.
4. Last-minute cancellation or rescheduling requests may not be accommodated.
5. Any appointment changes must be communicated within 24 hours.
6. Meridian Family Wellness Group reserves the right to modify or cancel appointments due to unforeseen circumstances and will make every effort to reschedule.
7. Terms may vary for different promotions—please refer to specific terms for each offer.
8. By booking, you agree to comply with these Terms & Conditions.

For more information, feel free to contact our customer service team at 016 338 3030

#August 2024 Meridian Special Gift Voucher ( Treatment Voucher )

Terms & Conditions:

1. Voucher is valid for 1 year from the date of purchase.
2. Non-transferable and non-refundable.
3. Voucher can only be redeemed for treatments at Meridian Family Wellness.
4. Appointment must be made in advance and is subject to availability.
5. Voucher must be presented at the time of treatment.
6. Cannot be used in conjunction with any other promotion or discount.

#6 May 2024 Mother’s Day Promotion ( Buy 2nd get 50% Off )

1. For walk-in customers. This promotion is valid from May 6th to May 12th, 2024.
2. The “Buy one treatment, get the second one at 50% off” offer applies to selected treatments including         A. Therapeutic / B. Relaxing Aroma / C. Deep Tissue, and D. Muscle Energy Enhancement massages.
3. The discounted treatment must be of equal or lesser value than the first treatment.
4. For Online purchase now – Redeem Later promotion are valid until May 31st, 2024.
5. This promotion cannot be combined with any other offers, discounts, or promotions.
6. Appointments are subject to availability and must be booked in advance.
7. The management reserves the right to amend or cancel this promotion without prior notice.
8. All bookings are non-refundable and non-transferable.
9. Standard cancellation policy applies. Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment.
10. This promotion is subject to an 8% SST (Sales and Services Tax).

#18 April 2024 Limited Anniversary promotion A-RM256. B-RM316. C-RM376

Terms & Conditions for 2024 Anniversary Promotion:

1. All treatments purchased as part of the promotion have a one-year expiry from the date of purchase.
2. Purchased or free treatments can be redeemed any time from 10:00 AM to 12:00 AM, Monday to Sunday, inclusive of Public Holidays.
3. Purchased and free treatments can be redeemed on separate days and times.
4. For Promo A: Purchase 2x 60-minute body treatments at RM256 and get a free 30-minute foot massage.
5. For Promo B: Purchase 2x 90-minute body treatments at RM316 and get 2 free 30-minute foot massages.
6. For Promo C: Purchase 2x 120-minute body treatments at RM376 and get 2 free 30-minute neck and shoulder massages.
7. All promotion prices are subject to 8% SST.
8. The offer is valid while stocks last. Meridian Family Wellness reserves the right to end the promotion at any time without prior notice.
9. Meridian Family Wellness reserves the right to refuse redemption if the terms and conditions are not met or if there is suspicion of fraudulent activity.
10. Customers must present a valid proof of purchase and register their mobile number for redemption.
11. By participating in this offer, customers agree to abide by these terms and conditions.
12. For any inquiries or assistance regarding the redemption process, please contact Meridian Family Wellness’s customer service team at 016 338 3030.
13. These terms and conditions are subject to change without prior notice. Please refer to the latest version of the Terms & Conditions or follow Meridian Family Wellness’s official communication channels.

# 2 April 2024- Anniversary Buy 60mins Foot Massage get 500 Golf ball at The Club driving range. 

1.The Anniversary Special Offer includes the purchase of a 60-minute Foot Massage for RM83, entitling the customer to receive 500 free golf balls.

2.Purchasers will receive a 60-minute Foot Massage voucher and a Golf ball voucher, each with a unique serial number, for future redemption. Both the free golf balls and the 60-minute Foot Massage voucher have a validity period of 2 months from the date of purchase.

3.Each registered mobile number is limited to a maximum of 5 sets of the Anniversary Special Offer.

4.Purchase of the free golf balls and the 60-minute Foot Massage voucher is only available at The Club driving range check-in counter in coordination with the Meridian Family Wellness team.

5.The offer is valid while stocks last. Meridian Family Wellness reserves the right to end the promotion at any time without prior notice.

6.The free golf balls and the 60-minute Foot Massage voucher are non-transferable and cannot be exchanged for cash or any other services.

7.Meridian Family Wellness and The Club driving range reserve the right to refuse redemption if the terms and conditions are not met or if there is suspicion of fraudulent activity. Customers must present a valid proof of purchase and register their mobile number for redemption.

8.Meridian Family Wellness and The Club driving range shall not be liable for any loss, damage, or injury incurred during the redemption or use of the free golf balls and the 60-minute Foot Massage voucher.

By participating in this offer, customers agree to abide by these terms and conditions.
For any inquiries or assistance regarding the redemption process, please contact Meridian Family Wellness’s customer service team 016 338 3030
These terms and conditions are subject to change without prior notice. Please refer to the latest version available at The Club driving range check-in counter or Meridian Family Wellness’s official communication channels.

Online Purchase subject to 8% SST

# Daisy 5’s member redemption March 2024 ( Terms & Conditions )

1. The Company reserves all rights to change, modify or terminate all or any part of the package at any time without prior notice.
2. The price above are not applicable with other promotion(s) and discounted offers.
3. The price above is inclusive of 8% SST.
4. 1 Passport, per person under each mobile number only.
5. Redemption is strictly based on monthly promo entitlement.
6. Monthly redemption for each exclusive special promo within the Daisy 5 collection.
7. Refer to your Ruby, Emerald, and Sapphire membership for details on redemption entitlements.

#Dec 2023 – Jan 2024 ( New )

#September 1st Trial Online BUY NOW – REDEEM LATER / WALK IN Apps Redemption

1st Trial Customer Promotion

Register & redeem your passport at:  Whatsapp Booking : 016-338 3030

Call: 03 7733 1115

Terms & Conditions:

1) Online Purchase BUY NOW – REDEEM LATER

2) Walk in Download Apps – Like & Share Social Media to claim this 1st Trial Promotion

BUY NOW – REDEEM LATER 

(Min 24 hour processing time for Redemption)

EXPIRY DATE : 7 DAYS

( LIMITED RM48 1st Trial – TRADITIONAL FOOT MASSAGE 60mins / Add On RM38 Neck & Shoulder 30mins ONLINE PROMO VOUCHER Sep 2023 )

Meridian Wellness Group’s Terms and Conditions for Selected Date & Time Slot:

1. All appointments and bookings are subject to availability and must be made in advance.

2. Changes to the date or time of your appointment may be accommodated based on availability, but are subject to approval by Meridian Wellness Group.

3. In the event that the selected date or time slot is not available, Meridian Wellness Group will offer alternative options whenever possible.

4. Cancellations or rescheduling requests made at the last minute may not be accommodated and are subject to the discretion of Meridian Wellness Group.

5. Any changes to the date or time of your appointment should be communicated to Meridian Wellness Group within 24 hour.

6. Meridian Wellness Group reserves the right to modify or cancel appointments due to unforeseen circumstances or events beyond our control. In such cases, we will make every effort to offer alternative arrangements or reschedule the appointment.

7. The Terms and Conditions regarding selected date and time slots may vary for different promotions or offers. Please refer to the specific terms provided for each promotion.

8. By booking an appointment with Meridian Wellness Group, you acknowledge and agree to comply with the Terms and Conditions stated above.

For any further inquiries or clarifications, please feel free to contact our customer service team.

#September 2023 ( New )

Online Great Deals September 2023 Online Voucher RM25 Saving Promotion

BUY ONLINE NOW & REDEEM LATER

EXPIRY DATE : 30 DAYS

WEEKDAYS REDEMPTION ONLY: From 10AM -12AM

(Min 24 hour processing time for Redemption)

九月分 线上优惠 节省RM25 线上购买优惠 

立即線上購買，稍後兌換

有效期限：30天

僅限平日兌換：上午10點至下午12點

（兌換需最少24小時處理時間）

#June 2023

ONLINE PROMOTION 1:
Weekly Sponsorship Promo RM48 – 60mins Foot massage / RM68 – 60mins Relaxing Aroma Full body T&C: ( Limited 1 online voucher for 1 person / Validity 7days from date of purchase.)
Click this Link >> https://meridianwellness.com.my/shop-all/
After purchasing a voucher, please send us the receipt for verification purposes.
BUY NOW – REDEEM LATER (Min 24 hour processing time for Redemption)
在线促销1：
每周赞助促销价RM48 – 60分钟足部按摩 / RM68 – 60分钟舒缓芳香全身按摩（每人限购1张在线优惠券/有效期7天）
为了享受这些促销活动，请访问以下链接：https://meridianwellness.com.my/shop-all/
购买优惠券后，请务必将收据发送给我们进行核实。
立即购买 – 稍后兑换（兑换最少需要24小时处理时间）

ONLINE PROMOTION 2:
RM25 OFF Sponsorship Promo RM58 – 60mins Foot massage / RM78 – 60mins Relaxing Aroma Full body T&C: ( Base on stock availability / Validity 90 days )
Click this Link >> https://meridianwellness.com.my/shop-all/
The price difference is only RM10, making it an excellent choice.
BUY NOW – REDEEM LATER (Min 24 hour processing time for Redemption)

To take advantage of these promotions, simply visit the following link: https://meridianwellness.com.my/shop-all/ Please note that these online promotions require an online purchase for redemption. This process ensures that the back-end team can verify the purchase’s authenticity for the sponsor’s claim.

在线促销2：
RM25优惠 赞助促销价RM58 – 60分钟足部按摩 / RM78 – 60分钟舒缓芳香全身按摩 条款和条件：（基于库存供应情况/有效期90天）
价格差仅为RM10，是一个绝佳的选择。
立即购买 – 稍后兑换（兑换最少需要24小时处理时间）

为了享受这些促销活动，请访问以下链接：https://meridianwellness.com.my/shop-all/ 请注意，这些在线促销活动需要在线购买后方可兑换。这个过程可以确保后台团队可以验证赞助人的购买真实性。

#May 2023

Online Purchase: Monthly Passport Redemption

Please contact Customer Service should you need to return an order. Customers have five (5) working days upon receiving the item(s) to initiate a return.

Policy and Procedure 1. General Statement of Product Return Rights and Limitations We provide a return program on products that have been purchased from Us that extends for up to five (5) working days from the date of product delivery subject to the terms and conditions set forth below. As used herein, the term “ Purchaser” shall mean the person or entity described on the face of the applicable invoice, and the term “ Product” shall mean the products described on the face of such invoice. The return rights described herein do not extend beyond the original Purchaser of Products and apply only to Products that meet the requirements for issuance of return authorization. Notwithstanding anything herein to the contrary, we reserve the right, in its sole discretion, to refuse returns of Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophes, power failure or transients, overvoltage on the interface, external extremes, alteration or modification, abuse, and improper use, maintenance or application of the Products or the use of unauthorized parts or attachments in connection with the Products. Removal of any serial number or warranty labels will also void any obligations of Our company with respect to a Product. All orders that require configuration or assembly of Products to meet customer specifications are non-cancellable and may not be returned to Us. We do not authorize any other person purporting to act on its behalf to modify or change these policies and procedures, nor to assume for it any other obligation or liability concerning the Products.

2. General Requirements for Return of Products Any request for the return of Products must be made within the time period specified herein. Requests received after the expiration of the time period will be rejected. Return of Products can be applied under one of the following categories: (i) defective Product; (ii) item received is incomplete; (iii) item received is different from the description; (iv) billing or shipping discrepancies; or (v) Damaged Product. We will refuse delivery of any packages that do not have valid, clearly visible details or that do not comply with any other requirements imposed by Us with respect to authorized returns. All original packaging, components, accessories, software, and manuals must be included with returned Products and Products returned incomplete may be returned to Purchasers at their expense.

3. Defective Product Returns Defective Product returns are only for Products purchased from Us that are inoperable at the time they are received by the Purchaser or that do not function in accordance with the specifications published. Upon verification that the returned Product is defective, We may, in its sole discretion, either (i) ship the Purchaser a replacement Product or (ii) provide Purchaser a credit equal to the residual value less any applicable charges or fees. We will make reasonable efforts to replace defective Products subject to availability.

4. Damaged Product Returns Damaged Product returns are only for Products shipped via We’s carrier of choice that is damaged in transit from We to Purchaser (or from We to Purchaser’s customer in the event that We ship Products directly to such customer at the request of Purchaser). If a Product is delivered in damaged condition, Purchaser or Purchaser’s customer must notify We Customer Service and request for return of Products within five days of receipt of such Product. Failure to notify We Customer Service within such time shall be deemed an acceptance of the Product. When notifying We Customer Service to request a return for a damaged Product, the Purchaser or Purchaser’s customer should be prepared to provide We with information regarding the condition of the Product.

5. Condition of Returning Item To enjoy a hassle-free experience when returning the Item, Purchaser should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to We in the condition received by Purchaser on delivery. We will recommend Purchaser to take a photo of the Item upon receipt.

6. Disclaimer of Warranty/Limitation of Liability Although these policies and procedures may permit Purchaser (or Purchaser’s customer in the event that We ships Products directly to such customer at the request of Purchaser) to return Products claimed to be defective under certain circumstances, We makes no representations or warranties of any kind with respect to the Products. All Products sold or licensed by We are sold/licensed “as is” (with no other warranties other than those provided by the manufacturer or publisher of the Products to the Purchaser) and are subject to the terms and conditions set forth in the manufacturer’s warranty packaged with the Products and/or the publisher’s end-user license with respect to licensed Products.

7. Applicability of Terms and Conditions Product return information provided herein does not replace any Terms and Conditions listed, which are subject to change without prior written notice at any time, in the sole discretion of We. Those provisions of the Terms and Conditions pertaining to Governing Law and construction and interpretation of this statement of policy and procedures shall also apply to any related disputes.

Refund Policy

All orders placed online for delivery or collection are final and non-refundable once the Order is placed and you receive a confirmation of your Order.

Cancellation Policy

All orders placed online are final and non-cancellable once the Order is placed.